How Dispatch Scheduling Software Improves Business Efficiency

On demand , Oddappz solution

21 December 2020
How Dispatch Scheduling Software Improves Business Efficiency

Dispatch scheduling software is a key element in order to make an enterprise or a business involved with field service to be successful. To increase the productivity and efficiency of a field service business dispatch scheduling software is essential as it helps the fleet managers by automating the tasks, offering optimized routes, data and analytics management, etc. It fulfills end-to-end requirements of field service businesses through predictive maintenance, sending notifications, automatically assigning tasks, sending detailed reports on a daily basis, and much more.

Advantages of using Dispatch Scheduling Software

Dispatch scheduling software has many advantages which helps the fleet managers to find the optimized routes, automation of tasks, analytics management, etc. Let’s discuss the key advantages of dispatch scheduling software.

Dispatch scheduling software

Seamless operations

Dispatch Scheduling software became very popular nowadays because it makes fleet management much easier. Fleet managers can plan and manage better with the automatic dashboards that showcase relevant data on a single screen. It will also become simple to coordinate the cargo movement across cities, hubs, and borders without much effort. It will be very easy for the end-users as they can make use of live chat features to communicate effectively and conveniently.

Field service dispatch scheduling software comes with the AI and ML capabilities so that it will be easy to find the optimized routes, make an effective courier delivery plan, plan the loading scheme for vehicles,  and plan maintenance. As all these tasks are done by the dispatch scheduling software all your business challenges will be resolved easily.

Enhanced scalability

Any business which is in a growing stage has its own challenges. In case of an unfamiliar area, managers will face many difficulties to manage personnel and resources than expected. This situation may even become tough if you are using manual techniques for dispatch management. Using a field service dispatch scheduling software, it will be easy for you to scale the fleet size, size of the team, area of operations, and even the type of services you offer.

Reliability and customer satisfaction

Nowadays customers are expecting an exact time span for the delivery of their product. It needs thorough planning to avoid any mistakes and get the product delivered on-time. Advanced dispatch scheduling systems help you in monitoring resources and vehicles in real-time, offering you reliable information for accurate predictions. It is also possible to make the end-user updated with the real-time status of the product and correct ETAs using the dispatch scheduling and tracking app.

You can also enable the live chat feature to make customers communicate easily with the drivers. This makes your customers feel that you are reliable which leads to high customer satisfaction. You will also get to know when a resource will be available to take the next task. Delivery dispatch scheduling system helps you to have more happy and satisfied customers, thereby increasing your sales and revenue.

Quick response & high transparency

The challenge a field service manager faces is that not being aware of what is happening on the field at that particular time. For this you may require a supervisor to monitor the team performance on the field. All these situations can now be handled effectively through dispatch scheduling software. It has many functionalities to manage the team like Remote time stamps, monitoring the resources and workflow tracking, etc. This gives transparency to know clearly about the tasks done by the team on the field on a daily basis.

Minimizes time spent on back-office operations

It is very common that humans make many errors while doing manual work like bills, invoices, payslips, contracts, etc. which can be effectively dealt with delivery dispatch scheduling software. It can handle all the back-office operations without any errors making your task much easier. It generates invoices depending on the resources utilized and the time taken for the completion of a task, initiates payments to vendors, generates payslips for workers depending on the hours of service, etc.

Streamline dataflow and resource optimization

Streamlining all the business activities is very much necessary to attain best performance in field service business. The coordination between different departments in your business is required in order to avoid conflicts and offer best services to the customers. A dispatch scheduling software helps in streamlining all your operations and ensures all the relevant data reaches the right customers promptly. You no longer require to make phone calls and give updates about the next step of the process. This software sends notifications or emails to the driver’s dashboard or to the inventory manager.

Automate tasks

As automation of tasks is becoming more popular among businesses, even field service managers also prefer to automate their tasks. Dispatch scheduling software plays an important role in automating all the tasks like it can dispatch couriers by considering due dates of the packages or for an eCommerce website there will be automation of barcode scanning, etc. This software makes the task easy and saves a lot of time by automating all the tasks.

Easy & precise decision making

Dispatch scheduling software comes with advanced data and analytics management features which helps to make some of the critical decisions like planning strategy for the last-mile delivery and route optimization. This software offers the best dashboards having graphs related to your business which helps to improve the efficiency and productivity of your business and helps to stay ahead of the competition. It helps to predict and analyze the situation earlier and helps in precise decision making.


Nowadays every business is utilising dispatch scheduling software where field service business is not an exception. Whether you are running a startup or a SME for a field service business, dispatch scheduling software is a critical component which can automate and streamline all the tasks minimizing the complexity. Nextbrain Technologies is the top mobile app development company in Bangalore offering efficient dispatch scheduling software that can streamline all your business operations, thereby increasing productivity and efficiency.